Our services are custom work delivered by people, so most of the cost is time spent on your project. This policy explains, in plain terms, when we refund a payment and when we do not.
01Summary
| Situation | Refund |
|---|---|
| We have not started the work | Full refund |
| Work has started on a one-off project | Refund of the part not yet delivered |
| Monthly service, current period | Not refunded; you can cancel for future periods |
| Duplicate or wrong charge | Full refund of the amount charged in error |
| Advertising spend | Not applicable; paid by you directly to the platforms |
02Before work starts
If you cancel after paying and before we begin any work on your project, we refund 100% of the amount paid.
03One-off projects
Once work has started, the amount corresponding to the work already done and delivered is not refundable. If you cancel mid-project, we refund the part of the fee that covers deliverables not yet started, as defined in your proposal.
04Monthly services
Monthly services are billed in advance. You can cancel at any time with 30 days' written notice, unless your proposal sets a different minimum term. The period already started is not refunded, and no further charges are made after the notice period ends.
05Billing errors
If you were charged twice or charged an amount that does not match your proposal or invoice, we refund the difference in full once we confirm the error.
06Consumers in the EU and UK
Our services are aimed at businesses. If you hire us as a consumer resident in the European Union or the United Kingdom, you have a 14-day right of withdrawal from the date of the contract. If you ask us to start work within that period, you will pay for the work done until you withdraw, and the right is lost once the service has been fully performed.
07How to request a refund
- Write to info@ampliagrowth.com from the email you used to hire us.
- Include your name, the invoice or payment date and the reason for the request.
- We reply within 5 business days. Approved refunds are issued to the original payment method within 10 business days; your bank may take a few more days to show it.
08Contact
Amplia Growth is a trade name of Amplify Learning LLC, 8 The Green, Suite A, Dover, DE 19901, United States. For any question about payments or refunds, write to info@ampliagrowth.com.